| Issue ID | 1163064 |
| Internal NHTSA # | 10691849 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2014 |
| File date | 15/08/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I received a recall notice from chrysler stating my rear vent windows electric motor was defective and needed to be replaced. The dealer disconnected the motor on or about 8/15/14. I received the notice 1/7/15. Followed the directions to get repair performed at the dealer where vehicle was purchased. I've now made four calls to dealer and they keep stating parts are not available. Why would a recall notice be sent and then not have the parts available two moths after sending me the notice???? Is the dealer at fault or is chrysler corporation? Very poor customer service by someone but who....... |
| Vehicle Mileage at Failure | 12500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FLEMING ISLAND , FL |
| VIN pattern | 2C4RDGBG6DRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |