| Issue ID | 1086630 |
| Internal NHTSA # | 10610010 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2013 |
| File date | 23/06/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | My wife was traveling with our daughter on the highway when all of a sudden the instrument lights started flashing, radio went off, and the car began powering down. Thankfully she was able to safely pull off the highway into a parking lot just as it shut down. The vehicle wouldn't restart. I had to leave work early and meet her with jumper cables. In the meantime i called the dealership where we purchased this car new in october of 2012. The service representative kindly told me that because we had 42k miles on it that it was outside of the 3/36000 warranty. I expressed complete disgust with this because we consider this a new (and our dependable) vehicle that is only 20 months old. I managed to charge the battery and limp the car home. I removed the alternator and found one of the slip rings along with one brushes completely worn down to nothing. It's clearly a defective alternator that resulted in a very dangerous driving situation due to loss of power at 60mph on the highway. Chrysler customer care and the dealership had no sympathy and even after bringing the alternator into the dealership the service manager said they would need to have the vehicle towed to the dealership so they could "diagnose" it and still couldn't guarantee a warrantied replacement. The dealership wanted me to re-install the failed alternator and then get the car to them some 30 miles away in some chance of them covering the cost to replace it...... So i bought a brand new alternator from another dealership at the tune of $400 and installed it myself. I also have submitted a claim to chrysler for a full refund....... |
| Vehicle Mileage at Failure | 42500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LITTLE COMPTON, RI |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |