Issue ID | 914559 |
Internal NHTSA # | 10454008 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | GRAND CARAVAN |
Model Year | 2012 |
File date | 31/10/11 |
Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
Product type code | VEHICLE |
Description of the problem | I have a transmission manufacturing defect that should be afforded the same consumer protection as the 2012 grand caravans with engine sludge. My pump and axle seals began leaking while i was driving at 45 mph. I didn't notice until 20 miles were on the odometer. The dealership refused to examine it before i had to release it to ams vans for wheelchair conversion. It was returned to me with 36 miles on the odometer and it was leaking during the additional 16 miles. Unless chrysler is willing to provide documentation that this transmission cannot be damaged by running it without fluid it should have been replaced under the 5 year 50,000 mile drive train warranty. But chrysler and the dealership have refused to do so, replacing only the fluid and seals and leaving me with a damaged transmission on my new vehicle. This leak was documented by more than one technician not working for chrysler or the dealership where it was purchased. Updated 04/13/12 *bf.. Updated ivoq 04/19/12 updated 04/24/12...... Updated 05/15/12 * lj the consumer stated the check engine light did not illuminate and the vehicle is not being driven, because of the loss of transmission fluid which was installed at the chrysler manufacturing plant for the purpose of lubrication and cooling the components, which reduced any possibility of protecting the moving parts and seals. Therefore, the transmission is as unsafe as the 2012 dodge caravan engines that are being replaced under recall for sludge. Updated ivoq 05/22/12 updated 05/24/12 *bf updated 01/27/15*jb updated ivoq 05/24/12 updated 05/25/12 updated 06/14/2012 *js updated updated 06/28/12*lj.. Updated 06/29/12. *jb.. Updated 12/11/12 *bf..... Updated 12/19/12 *bf |
Vehicle Mileage at Failure | 13 |
Number of Occurences | 2 |
Source of the issue | NHTSA WEB SITE |
City and State | NEWPORT NEWS, VA |
VIN pattern | 2C4RDGBG3CRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 17/01/25 |
Was original owner? | Y |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | FWD |
Transmission type | AUTO |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | POMOCO CHRYSLER |
Dealer's telephone number | 757-369-5685 |
Dealer's city | NEWPORT NEWS |
Dealer's state code | VA |
Dealer's ZIP code | 23602 |