| Issue ID | 1085089 |
| Internal NHTSA # | 10608956 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2012 |
| File date | 20/06/14 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | When idling, a rattling sound came from engine, it was continuous with any speed. Took vehicle to dodge dealer in ventura, ca for repair. They stated it was some type of plate in engine and was ordering part. Was supposed to get my van back within 3 days but "part was still being tracked" after 3 days of calling for status. Around june 27th we finally asked for a rental. Dodge said they would pay for rental and i would pay for gas. Was supposed to have rental for about 3 days. Around july 1st we were told still working on vehicle, they would call us if it was finished that night, no call back. It is now july 8th and they still have our vehicle. Over the weekend we received a letter from chrysler stating our warranty was extended to 10 years, 100,000 miles due to engine heads. We were never told anything about engine heads by dodge, and still have not heard back, still have rental. Shouldn't this be a recall, instead of just extension of warrant? Sounds fishy to us... Thank you for your time. Updated 3/17/2015 *js |
| Vehicle Mileage at Failure | 50000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CAMARILLO, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |