| Issue ID | 1586273 |
| Internal NHTSA # | 11234874 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2011 |
| File date | 25/07/19 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | My vehicle was at jeff wyler chrysler, dodge and jeep in batavia, ohio for a week plus a few days. In all of that time that this vehicle was having its transmission issues diagnosed and inspected, the service department failed to address the open recall of nhtsa recall #17v-376, fca recall #t33 for the steering wheel wiring. The dealership knows about open recalls and, yet failed to perform the repairs on this vehicle. Instead, it allowed my vehicle to be towed from its lot back to my home address, despite knowing that it failed to address the recall. Dodge customer care representatives informed me of this recall while i was on the phone with them and still the dealership did not even make mention of this. They failed to repair the potentially dangerous or fatal issues with the vehicle and dodge failed to ensure that the vehicle recall was completed during all of my conversations with dodge and dodge executive office personnel. |
| Vehicle Mileage at Failure | 14800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BATAVIA, OH |
| VIN pattern | 2D4RN5DG1BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |