| Issue ID | 1319937 |
| Internal NHTSA # | 10908384 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2011 |
| File date | 15/09/16 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Car (2011 grand caravan) would crank but not start. I had it towed to safford dodge in springfield, virginia. They diagnosed the problem as a bad fuel pump. I paid $950 for a tow and a new fuel pump. As soon as i drove the vehicle home, it was doing the exact same thing (crank but not start). Eventually, it started but, later in the day, it would not start at all. I contacted the dealer and made arrangements for it to be towed in again. Eventually, the service guy calls back and says they are having trouble pinpointing the problem. Before this point i had researched the problem and discovered the multiple issues with the tipm module. The next morning he calls my wife and tells her that we need a new tipm module and it's going to cost $1200 to replace it. She told him that we would pay for the tipm module provided they deducted the cost of the new fuel pump which we believe was replaced in error. Service guy was adamant that fuel pump was bad and that it had to be replaced. He said they had isolated the pump and confirmed that it had power coming to it before diagnosing that it needed to be replaced. This may be true but i have zero faith that this guy was telling me the truth. I have read several reports on the internet where people had their fuel pump replaced in error. I eventually went to the service manager. He was also insistent that the fuel pump failed simultaneously with the tipm module. I also asked him if they had replaced multiple tipm modules and he acted as if this was a very rare repair; however, when he insinuated that my fuel pump and tipm had failed simultaneously, he acted as if he had seen this several times?! My central concern is that there have been several reports of the tipm module failing abruptly at highway speed. |
| Vehicle Mileage at Failure | 81000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ANNANDALE, VA |
| VIN pattern | 2D4RN3DG6BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |