| Issue ID | 1145631 |
| Internal NHTSA # | 10670224 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2011 |
| File date | 24/12/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | our van would not start. The key was stuck in the ignition, so i had the van jumped, then towed to the dealer who said that the battery connectors were loose and that was the issue with the non-start. We get the van back and exactly one week later, the van will not start again. This time i check the battery cables, they are good, so i try to jump the van. This time nothing happens, so i have it towed. The tow truck driver having remembered me from last week says he thinks its a bad battery and his shop can install a new battery no problem. So i take his word. We get to their shop but they find that the battery is not the issue. Their diagnostic shows that the win module needs to be reset and potentially the entire system needed to be flashed. So they get the van running again, i drive it home. The next day, dead. I try to jump it again, nothing again; however, i am now armed with potent information. So i have the van towed to the dealer again. They remember me too now. I tell them what was found from the diagnostic ran from the shop. Thus far they are saying that everything is testing fine but they are not sure what is draining the battery. I feel they are totally unaware of the tipm failure that is currently under investigation. I will alert them of this, but i am not very hopeful as the part is apparently on a national back order. Good thing i have a huffy. |
| Vehicle Mileage at Failure | 77000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FORT MEADE, MD |
| VIN pattern | 2D4RN3DG6BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |