| Issue ID | 1173082 |
| Internal NHTSA # | 10704006 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2010 |
| File date | 20/03/15 |
| Component | EXTERIOR LIGHTING |
| Product type code | VEHICLE |
| Description of the problem | When this incident occurred, i was driving 20 mph in a school zone and my daughter was in the van with me. All the electrical instrumentation suddenly turned off. The van continued to move forward, but the turn signals, dash instrument panel, windows, locks, etc. All failed to work. I thought a fuse had blown or something. I pulled off the road and parked, but the van would only turn part way off. The motor stopped running, but the key indicated that the motor was still on. The key would not turn counter clockwise, or "off" past the "on" designation marked on the ignition. The key would not release/come out of the ignition. Since i could not get the key out of the ignition, i tried to start the van. It would not start. My husband came out and tried to jump start it, thinking it might be a problem with the battery. This was unsuccessful. I had called a local mechanic from the car, and with his help my husband was able to get the van started. He drove it to the mechanic's shop. The mechanic looked at the "codes" and said it looked like it was under recall. He was able to get the key to release and my husband drove the van to the local dodge dealership. The dealership told him that our van was part of an ignition recall and that dodge would have the parts replaced. We have been waiting more than two weeks now, and still the dealer says the parts are not available. I am afraid to drive the van. I transport my children and children in a carpool. I cannot risk their safety, and i have no car to drive to work. The first week without the van, i borrowed a car. I was on vacation for the next week. I believed dodge would have the parts to fix my van in those two weeks. Dodge has still not fixed my van. If these problems cause a wreck, will the airbags even deploy? It is appalling that dodge expects me to drive my family around in an unsafe vehicle. |
| Vehicle Mileage at Failure | 86200 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SELAH, WA |
| VIN pattern | 2D4RN5D15ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |