| Issue ID | 1215976 |
| Internal NHTSA # | 10761016 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2010 |
| File date | 05/12/14 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | On or about december 5th 2014, my wife attempted to start the above mentioned vehicle with no success. We had to have it towed from colonial beach, va to safford automotive in fredericksburg, va to be repaired. After diagnosing, the win module was found to be bad also both door modules flashed bad. Win module was replaced and two new key fobs had to be issued and programmed. Our cost was $906. 65. This item was on the recall list but we were made to pay out of pocket. We have spoken to the dealer and the better business bureau but have not been successful. We feel it is unfair that we were made to pay for something that was recalled. This expense caused a significant hardship to our family. We hope you are able to help us get our money back. Thank you in advance for your help. We are in possession of both the recall notice as well as the original receipt. |
| Vehicle Mileage at Failure | 116605 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | COLONIAL BEACH, VA |
| VIN pattern | 2D4RN5D19ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |