| Issue ID | 929737 |
| Internal NHTSA # | 10465717 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2010 |
| File date | 09/07/12 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | We had our ignition repaired 2 times already. Once because the ignition shut off the engine at 60 miles per hour. Then again for the recall for the ignition modular that was why the engine was getting shut off by the ignition and now the key will not come out of the ignition. We took the van to the dealership and explained that the key will not come out unless we play with turning on and off the van, putting it in reverse then forward, out of park into drive and wasting a lot of time and gas just to get it to come out. The service tech said first the key was into too loose before the recall and now it is in too tight after the recall part was put in. So after driving 100 miles for service we are told make sure to put the van in park and the key should come out. Well it does not. Nothing shows up on their computers so they will not fix the problem. The key will not turn off the engine so if the key is left in the battery could go dead. I have to go through off and on, drive, reverse to get the key out. I am afraid that the ignition problem could turn the engine off again at 60 miles an hour. No one is helping us because, in my opinion, this is the third repair on the ignition, making the van a lemon. So this is why we got no receipt of service for the tech telling us to put the van in park. My husband was a state trooper and taught defensive driving classes at the police academy. I have been driving for 45 years. So we both know how to put the van in park and how to remove a key from an ignition. Chrysler has not responded to our complaint. |
| Vehicle Mileage at Failure | 32000 |
| Number of Occurences | 2 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HAINES CITY , FL |
| VIN pattern | 2D4RN4DE7ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |