| Issue ID | 1199065 |
| Internal NHTSA # | 10734172 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2010 |
| File date | 28/06/13 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | In the most serious of many no-start incidents, our van failed to start in 107 degree temperatures with our three small children in the car. We were stranded at a remote rest area, with nowhere to take refuge from the dangerous heat. After 18 attempts the engine finally started and we completed our trip to reno nevada, driving in remote areas amid deadly heat fearing our van would fail to restart if stopped. In the prior week while in fl, the van had a new battery installed at our gator chrysler, in a repair advised to solve no start incidents we had in fl. The van also underwent an inspection, with no problems reported to us. We scheduled a panicked dealer service visit while still in route, at a reno dodge on july 1st 2013. The dealership technicians retained the van to diagnose the no-start for 2 full days. They noted no malfunction and could not reproduce the problem. The van has since developed intermittent failures of several electronic systems, including stalling when placed in reverse, failing to shift into 2nd gear after sitting overnight, no power to the instrument cluster or no power to the console controls. The van at the time of purchase in december of 2011 had previously been "repaired" in the recall for its win module. Additionally a pcm reflash 68050411af had been performed. Our van continues to have no-start incidents and transmission fails to shift into 2nd gear, no fixes. Both reno area chrysler dealerships have looked at our van and noted no failures. Despite being "repaired" under recall the ignition module continues to malfunction. With a fob inserted the module shows excess sloppiness in the clockwise direction. The key fob has been stuck in the ignition on several occasions, and the engine has continued running after removal of the key. These malfunctions have potential to become dangerous in certain situations. |
| Vehicle Mileage at Failure | 43000 |
| Number of Occurences | |
| Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
| City and State | RENO, NV |
| VIN pattern | 2D4RN5DX6ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |