| Issue ID | 1297551 |
| Internal NHTSA # | 10883785 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2009 |
| File date | 08/07/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | K31 notification. While driving on the interstate to visit family out of state, my ac blower motor stopped working and my floor on the front passenger and driver areas became very saturated. I brought my vehicle to an auto repair shop and they stated that the ac drain tube should be part of the k31 recall notification due to my vehicle being a 2009 grand caravan. The drain tube was rubber and the replacement part is supposed to be hard plastic. I contacted chrysler customer assistance and they stated that they would not do anything because the van was manufactured 2 months after the notification cut off. I stated that a mechanic verified that on www. Alldatapro. Com and the part was incorrect on my van.. Due to the drain tube getting clogged, it caused not only the cabin floors to become saturated but also the blower motor to become inoperable and needing replacement. Chrysler customer assistance then stated that i would have to take my van to a certified dealership (at my own cost) and have the part verified. The chrysler dealer i contacted told me it will cost $125 for them to simply verify that the part was incorrect. So not only did i pay the auto repair shop $37 but also have accrued at least $125 more and there is no guarantee that anything will be repaired. I feel that a mistake during manufacturing and 2 months should bar my van from the k31 notification repair. |
| Vehicle Mileage at Failure | 81000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ONAMIA, MN |
| VIN pattern | 2D8HN44E09RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |