| Issue ID | 892909 |
| Internal NHTSA # | 10436326 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2009 |
| File date | 28/10/11 |
| Component | SERVICE BRAKES, HYDRAULIC |
| Product type code | VEHICLE |
| Description of the problem | We were on a trip and while on the trip the vehicle rolled over the 36k warranty. We were on the interstate going 75 mph when the rear of the vehicle started making a terrible vibration and vibration noises. We were able to get off on an exit within 1/4 mile of the vehicle making this noise. After we were able to stop the left rear tire smelled awful like something burning. After we got it to the dodge dealer they confirmed that the caliper had failed on the left side of the vehicle. They stated that our vin did not match those vehicles having the rear brake issues. Obviously we were experiencing the same issue as the other vehicles. Chrysler did agree to cover the failed caliper, but would not pay for the warped rotors or new brakes and would not cover the caliper on the right side as it had not yet failed (even though the rotor was badly warped). The rotors were on back order and would take 3 weeks to get in. We were told not to drive the vehicle as it was a safety hazard yet chrysler was unwilling to take responsibility and replace the right side caliper as it had not yet failed. We replaced the right side caliper at our cost and both rotors and brakes as both rotors were warped badly.... From defective calipers... But since only 1 side was locking up and smoking they would only replace the 1 side. I did not want to put my family in a vehicle that could become a fire hazard and believe that this is totally irresponsible of chrysler to put peoples lives in danger and not even acknowledge it since our vin supposedly did not fit with the vehicles that were deemed to have that problem. We contacted chrysler customer service directly and talked about the issue and the representative was basically unwilling to look up anything never offered to take any information from us (name, vehicle info), but yet was very eager to dismiss that there was an issue. |
| Vehicle Mileage at Failure | 36060 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LAFAYETTE, IN |
| VIN pattern | 2D8HN54X29RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 75 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |