| Issue ID | 1130412 |
| Internal NHTSA # | 10654147 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2009 |
| File date | 11/11/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I received a safety recall on my caravan, in june 2014, it says this was a safety recall, as of this morning tuesday 11 am november 11, 2014. I have heard nothing from chryaler, and nothing from the dealer. I called the dealer, the service department has no idea when they will receive "any parts" for this recall, i said this was unsatisfactory since it has been almost 5 months, the service department transferred me to the parts department, and the parts department said they have not recieved "any" parts for this recall, and had no idea when they would!. The recall notice stated if i had concerns which the dealer was unable to resolve, i should call their chrysler group recall assistance center at 800-853-1403. I also called this number and was told they "also have no idea when parts will be available for this recall". I told them this was completely unsatisfactory, since i drive with children much of the week, and since the recall is almost 5 months old i want action. They took my mailing and email address, and said they will email me when parts are available. This also is absolutely unsatisfactory for a "safety recall" this is a "safety" issue????? Evidently chrysler and possibly nhtsa??? Do not think it is, please advise. |
| Vehicle Mileage at Failure | 45000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NORTH ROYALTON, OH |
| VIN pattern | 2D8HN54169RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |