| Issue ID | 1189915 |
| Internal NHTSA # | 10724081 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2008 |
| File date | 27/05/15 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | On the evening of may 27, 2015, i was unable to start my van. The engine did not turn over at all. The van doesn't use a "regular" key but a win module. I was going to have it towed the next day but the van started for my brother. He jiggled the clutch and explained the vehicle wasn't in gear. The van worked fine the next day on friday, may 29, 2015, until the evening. The engine again wouldn't turn over. I located a shop monday morning, june 1, 2015, that worked on win module systems and it was towed to the shop. Unfortunately, due to vacations and illness, the shop was unable to look at my vehicle until monday, june 8, 2015. I was informed by the mechanic that the van's win module was faulty. During the interim, on june 4, 2015, i received a recall notice for my van regarding the win module. It was notice r03. Since the recall, the win module isn't available. There isn't even enough to meet the needs of the dealerships (the two local dealerships have been given 20 yet, they have over 300 customers needing the replacement. This is outrageous. It will take months to correct this serious defect. I contacted chrysler and spoke to "joshua". Chrysler has offered no assistance to me. I am without a vehicle. I have been advised that chrysler will not provide a car for my use until my vehicle can be fixed nor pay for a rental. That is wrong. In addition, my van, which is inoperable because of their defective part, will have to be towed to a dealership at my expense. That will be several hundred dollars. Why? I was not allowed to speak to a supervisor, even though, "joshua" kept saying there was nothing he could do to help me. Why do i have to bear these additional expenses when this situation is completely and totally chrysler's fault? Why wasn't chrysler required to increase the replacement win modules? This involves people's lives. |
| Vehicle Mileage at Failure | 82000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GRANITE CITY, IL |
| VIN pattern | 2D8HN54P98RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |