| Issue ID | 1140827 |
| Internal NHTSA # | 10664785 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2008 |
| File date | 22/04/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | our 2008 dodge grand caravan had an issue on the evening of april 21st, 2014 where the key just fell out of the ignition. It did not have an impact on being able to drive the car, but it just fell out. The next morning the vehicle would not start and the key would not turn or come back out once it was placed into the ignition. We had to have the vehicle towed to carmax where they completed the repair and we were fine with their service. We originally purchased the vehicle in november 2011. We were later notified by dodge about a safety recall that involved a win module and they described the possible issues exactly as what happened to us. Since we had already gotten the work done and the vehicle has been driving great since carmax did the repair, we felt dodge should reimburse us since that is what their recall notification stated. Now dodge is saying it was a different part and they will not honor their own recall. Carmax was awesome and we are very happy with the vehicle, but not happy with dodge since they acknowledge a manufacturer defect and refuse to honor it. |
| Vehicle Mileage at Failure | 87590 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MIDLOTHIAN, VA |
| VIN pattern | 1D8HN54P78BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |