| Issue ID | 777271 |
| Internal NHTSA # | 10320006 |
| Manufacurer | CHRYSLER GROUP LLC |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2006 |
| File date | 04/03/10 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Wife noticed about 5~6 months ago a humming noise when the engine is first fired from sitting overnite. A few days ago i drove van to work a 3 mile commute, drove fine, when leaving work for lunch i noticed a puddle of power steering fluid under the right side of racknpinion(rnp). In checking the fluid level it was down a little. Called dodge 800-992-1997 to report our '06 gc sxt with 21,200 miles, obtained case # and setup appointment with dealer to "diagnose problem" $48. Dealer stated rnp needed replacing for $1018. I checked with local o'reilly auto parts and could get rnp for under $300. Dodge called and said they would pay 40/60, them 40%, me 60%. I explained to rep that if vehicle had 60~85k miles i would understand this, but at less than 25k come on. They refused to take it up the chain and only offered the $400, since it was out of warranty. I explained in my research that i found numerous other folks that have had the same problem under the 50k mark. No luck what so ever. I explained to rep i could purchase part and replace it cheaper - why should i pay $600 (parts store warranty lifetime). Going to replace it myself and save $600. I feel dodge should step up to the plate since this is a manufacturing quality issue. I am tired of having fluid all over my concrete drive way. Thanks dodge, for nothing. I am surprised dodge does not express any interest in my safety being my steering could go out on my wife and children thus causing an emergency situation and placing them in grave danger with respect to life, limb or property damage. Shame, shame, shame. |
| Vehicle Mileage at Failure | 21200 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SALEM, VA |
| VIN pattern | 2D4GP44L96RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |