| Issue ID | 519540 |
| Internal NHTSA # | 10103067 |
| Manufacurer | DAIMLERCHRYSLER CORPORATION |
| Brand | DODGE |
| Model | GRAND CARAVAN |
| Model Year | 2004 |
| File date | 20/09/04 |
| Component | STEERING:RACK AND PINION |
| Product type code | VEHICLE |
| Description of the problem | After approx. 15,000 miles the front suspension and steering felt very loose. I took it to the dealer and was told the front rack and pinion steering system was "worn out" it was fixed under warranty. I was told by the dealer that chrysler had purchased these parts from 2 sources and one of the suppliers parts were wearing out rapidly. The steering system was replaced. After 3 months and 6,000 miles later the steering system was again worn out and had to be replaced a second time. This is ridiculous for a vehicle that cost over $30,000. *ak |
| Vehicle Mileage at Failure | 15000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | GREENSBORO, NC |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 15/08/03 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | KERNERSVILLE DODGE |
| Dealer's telephone number | 336-996-4111 |
| Dealer's city | KERNERSVILLE |
| Dealer's state code | NC |
| Dealer's ZIP code |