Issue ID | 1415071 |
Internal NHTSA # | 11034442 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | CARAVAN |
Model Year | 2016 |
File date | 13/10/17 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | We bought a 2016 dodge caravan and had a "remote" start installed through the dealership. The van would shut off when the remote start was used, sometimes. When it shut off in neutral, before i could even make it into the van, the electrical acted like it was disconnected from the battery, (the clock would be flashing, radio stations un-programmed, airbag light on.) the dealership had our van for 2 weeks (no rental), and they never could duplicate or fix the problem. We picked up our van and did not receive paperwork. @three months later, the van died again. But this time while in drive-at a complete stop, while at a drive thru bank atm. When it shut off, the electrical acted like it was disconnected from the battery, (the clock would be flashing, radio stations un-programmed, airbag light on-same as before) i took the van to the dealership. They estimated it would take 3 days to repair and gave me a rental. In less than one day they did a computer "update." on my way home from picking up the "repaired" van, it shut off again, this time in drive-at a complete stop, in a fast food drive thru. I took it back on the same day, and was given another rental. This was in october. (paperwork states: oct 11 and oct 13.) friday oct 13 i received a call from the dealership to bring back the rental. When i asked if my van was fixed i was told, |
Vehicle Mileage at Failure | 24503 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | BAKERSFIELD, CA |
VIN pattern | 2C4RDGBG3GRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 04/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |