| Issue ID | 1415073 |
| Internal NHTSA # | 11034442 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | CARAVAN |
| Model Year | 2016 |
| File date | 13/10/17 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | We bought a 2016 dodge caravan and had a "remote" start installed through the dealership. The van would shut off when the remote start was used, sometimes. When it shut off in neutral, before i could even make it into the van, the electrical acted like it was disconnected from the battery, (the clock would be flashing, radio stations un-programmed, airbag light on.) the dealership had our van for 2 weeks (no rental), and they never could duplicate or fix the problem. We picked up our van and did not receive paperwork. @three months later, the van died again. But this time while in drive-at a complete stop, while at a drive thru bank atm. When it shut off, the electrical acted like it was disconnected from the battery, (the clock would be flashing, radio stations un-programmed, airbag light on-same as before) i took the van to the dealership. They estimated it would take 3 days to repair and gave me a rental. In less than one day they did a computer "update." on my way home from picking up the "repaired" van, it shut off again, this time in drive-at a complete stop, in a fast food drive thru. I took it back on the same day, and was given another rental. This was in october. (paperwork states: oct 11 and oct 13.) friday oct 13 i received a call from the dealership to bring back the rental. When i asked if my van was fixed i was told, |
| Vehicle Mileage at Failure | 24503 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BAKERSFIELD, CA |
| VIN pattern | 2C4RDGBG3GRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |