| Issue ID | 1499266 |
| Internal NHTSA # | 11130671 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | CARAVAN |
| Model Year | 2015 |
| File date | 10/09/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | My vehicle is equipped with headrest air bags. A year ago my passenger side headrest air bag engaged while the vehicle was parked in a parking lot and we were inside a restaurant. There was no damage to the vehicle to indicate it to go off. I contacted dodge and the dealership and both told me that they would not do anything about this. Fast forward to last week, i was sitting at a red light when all of a sudden my driver side headrest slammed me in the back of the head when it spontaneously went off. I have now been trying to get dodge to do something about both headrests once again, and i am not being contacted back. I am trying to get the dealership to help and their communication is horrible so i have no idea if i am even getting a resolution to this. I feel that this isn't a random situation and feel very unsafe driving my vehicle with myself and children it it. |
| Vehicle Mileage at Failure | 121000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN TAN VALLEY, AZ |
| VIN pattern | 2C4RDGEG0FRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | Y |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |