| Issue ID | 1399387 |
| Internal NHTSA # | 11014588 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | DODGE |
| Model | CARAVAN |
| Model Year | 2014 |
| File date | 01/07/17 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I purchased this vehicle new and so there was never any stickers inside/on/around the headrest. When removing it for cleaning/putting on seat covers, the air bag light came on. After taking it to the dealership, i was informed that there's a wire connected to the head rest and it is supposed to tilt forward in an accident. Now, this would be a great safety feature to have, but how can it be considered important and yet not have any sort of information about it... Except a tiny line somewhere in the manual. Seriously... When's the last time someone read a manual? (ok... Honestly i did years ago with my first car, but i lived in the country with no cable, no internet... No air conditioning in nc! I had nothing else to do, but that's not realistic!). Dodge is refusing to fix this as "it's listed in the manual". How can i have a safety sticker on my visor not to use the mirror while driving, but yet not have anything on something this important.. And this new. I've never had a vehicle before that you couldn't remove the headrest on and none of my friends had heard of this either! |
| Vehicle Mileage at Failure | 30000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BISMARCK, ND |
| VIN pattern | 2C4RDGCG5ERXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |