| Issue ID | 1659190 |
| Internal NHTSA # | 11323176 |
| Manufacurer | General Motors LLC |
| Brand | CHEVROLET |
| Model | TAHOE |
| Model Year | 2017 |
| File date | 01/12/19 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | I have an open recall (n192268490) on my suv that knowingly does have issues when i am driving and the breaks will not stop my vehicle properly. After several attempts to the local certified chevrolet dealership and service departments and i opened a case number with chevrolet customer service, the issue has not been remedied and still remains a driving issue and safety concern. Since december 2019, i have taken my vehicle to the 2 local certified chevrolet dealerships and service departments on 3 different occasions. Both locations told me the software is not updated properly therefore my vehicle will not except recall. After my first attempt to get the recall fixed and the service department was unsuccessful, i contacted chevrolet directly and a case number was issued (service request number: 9-5847462774). I communicated frequently with chevrolet on resolving the recall issue with my vehicle. The end result, i was told by chevrolet customer service that the issue is unable to be repaired and the recall could not be completed due to a software update that chevrolet needed and they were uncertain if/when the software update would be available. Since the case with chevrolet has been opened, i have taken my suv to another certified chevrolet dealership and service department on 2 other occasions and the recall has not been resolved. After the 3rd time i have taken my suv in for this recall, i have attempted to contact chevrolet customer service again via email and i have gotten no reply back or return phone call. Is this how a person, with a family, that has a safety issue and a recall on a vehicle should be treated? Especially, when the vacuum line for the brakes in my chevrolet tahoe knowingly do not seal and the brakes do not operate as intended. |
| Vehicle Mileage at Failure | 25 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BROTHERS, OR |
| VIN pattern | 1GNSKCKCXHRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |