| Issue ID | 1719367 |
| Internal NHTSA # | 11389378 |
| Manufacurer | General Motors, LLC |
| Brand | CHEVROLET |
| Model | TAHOE |
| Model Year | 2015 |
| File date | 15/05/20 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Vehicle is equipped with chevy mylink infotainment system in which controls can be access via touchscreen and buttons on the center console. System ramdomly and erratically changes settings such as radio stations, bluetooth settings, language settings, media settings, navigation and screen would freeze which makes system unresponsive to control buttons when pressed. This issue was brought to local dealer's attention and was informed that the computer board needs to be replaced and since the warranty is out, then owner would have to pay for the hefty $1000 plus parts and labor cost. This issue has stated affecting vehicle several months before warranty have expired but issue has progressively worsen since. This is a safety issue especially during operation of vehicle because it causes a lot of disrtractions and operator can easily lose focus and control in an attemp to troubleshoot the issue. Also, there is no option to power off the system while in operation or when the ignition is on. |
| Vehicle Mileage at Failure | 52000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | VIRGINIA BEACH, VA |
| VIN pattern | 1GNSKBKC7FRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |