| Issue ID | 777245 |
| Internal NHTSA # | 10319986 |
| Manufacurer | GENERAL MOTORS CORP. |
| Brand | CHEVROLET |
| Model | TAHOE |
| Model Year | 2004 |
| File date | 16/11/09 |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND A |
| Product type code | VEHICLE |
| Description of the problem | I have a 2004 tahoe with less than 50k miles on it. It has never been wrecked, driven sporadically as the mileage will attest, and the rear window glass has been opened less than half dozen times since it was purchased new. One of the hinges has broken/separated from the top of the lift gate glass, making it difficult to close when it is opened. I have taken it to a local chevy dealer that told me it was a 'common' happening on this and suburban models. The 'fix' is a full glass replacement to the tune of around $1000. Another option is a third-party fix which 'might' work and involves regluing the hinge to the window. I filed a complaint with chevy and received a call from a rep who disavowed any knowledge of 'any' complaints regarding this issue. However, the service writer at the local dealership, as well as two other dealership employees (different dealers) all knew of the problem and the fix. This is a serious defect and safety issue. It is quite possible that this could cause the glass to break loose and fly off while driving, most likely causing a serious accident. Yet chevy refuses to acknowledge the problem. They were no help at all, and though i talked at length to their rep (who couldn't even pronounce tahoe correctly) they refused to offer any help at all with the repair, leaving me with the probability of a $1000 replacement cost of a perfectly good rear glass just to fix a hinge which is obviously a defective design. I have owned more than 20 chevys and it has always been my vehicle of choice, but they need to stand by their product and fix what they know is a problem in their design and through no fault of the owner/driver. |
| Vehicle Mileage at Failure | 46000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | JACKSONVILLE, FL |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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