| Issue ID | 657902 |
| Internal NHTSA # | 10213801 |
| Manufacurer | GENERAL MOTORS CORP. |
| Brand | CHEVROLET |
| Model | TAHOE |
| Model Year | 2004 |
| File date | 30/12/07 |
| Component | ELECTRICAL SYSTEM: INSTRUMENT PANEL |
| Product type code | VEHICLE |
| Description of the problem | Owner of 2004 chevrolet tahoe. The speedometer began to act erraticly recently and became completely unreliable. After checking local gm dealership, service person said that since the car is out of warranty, the expense would be between 500 to 600 dollars and take three to four days to repair. This seemed difficult for me to believe, so i phoned another gm dealership, and they said that the repair would be between 400 to 500 dollars. That particular dealership said they could have the part ordered and at their location within 24 hours, and it would only take an hour to install. I phoned local parts stores and then became aware to the host of problems related to gm speedometers between the years of 2003 and 2004, and they said the only place to purchase the instrument panel cluster was through a gm dealership, or salvage yard. I completely wrote off the salvage yard, as how could i be certain that the salvaged part would not likewise become unreliable. As another resource, i checked the internet, and to my surprise, there was row after row, after row, of consumers whose gm products similar to mine had experienced the identical problem with their speedometers. After reading so many testimonials of disappointed drivers who were like me, thrown into the uncertainty of how fast or slow they were going, i felt compelled to write to you. Everyone in our family is at risk when we drive or ride in this automobile, and the dealers' discrepancy in the approach to repair the speedometer leaves me wanting to try another reputable repair service. I phoned two other gm dealerships, today, but they were closed on saturday. This certainly must be a problem that you have become aware of over the past several months, and i would much appreciate your advice in the direction i should go from here. My sincerest gratitude. Michael hughes. *cn |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BATON ROUGE, , LA |
| VIN pattern | 1GNEC13VX4RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 15/12/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | |
| Drive train type | RWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | ALL STAR CHEVROLET |
| Dealer's telephone number | 2252988000 |
| Dealer's city | BATON ROUGE, |
| Dealer's state code | LA |
| Dealer's ZIP code | 70816 |