| Issue ID | 456503 |
| Internal NHTSA # | 10052916 |
| Manufacurer | BMW of North America, LLC |
| Brand | BMW |
| Model | 330I |
| Model Year | 2002 |
| File date | 01/01/02 |
| Component | EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOB |
| Product type code | VEHICLE |
| Description of the problem | I have a 2002 330ci. I have had so many issues with the navigation system from the time i drove it home i get a popping noise when the navigation tries to mute the radio. I also cannot adjust the navigation volume at all. In addition when i turn the radio power off the navigation volume comes on at a very high volume level. I have been round after round with the bmw dealership and customer relations the executive office, etc. Bmw has been useless. After replacing numerous parts and multiple weeks in service bmw has only made it worse. The bmw regional rep has now officially called this "a normal function of the system." bmw has given the run around because they say they do not have a fix. I have spoken to so many people most who have promised to follow up and never did. I have tried everything but have just been given the run around. The technicians have heard it and admit it is bad. My car has been logged in at the dealership for over 35 days over two years to try to resolve the issue. I have even asked bmw to 1. Remove the system and give me credit for it, they have refused or 2. Update the system to a newer version that does not have the issue, they have refused. I am now two year into a three year lease and need this resolved once and for all. *la |
| Vehicle Mileage at Failure | 138 |
| Number of Occurences | 30 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN DIEGO, CA |
| VIN pattern | WBABN53462JXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 15/11/01 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | BMW SAN DIEGO |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |