| Issue ID | 1003675 |
| Internal NHTSA # | 10535639 |
| Manufacurer | BMW of North America, LLC |
| Brand | BMW |
| Model | 330I |
| Model Year | 2002 |
| File date | 10/08/13 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | We received a recall notice for our car and followed the directions in the letter. The dealer's service dept. Told us to bring the car in at 9:30 am last saturday. When we got there, the service manager advised us that a policy change occurred the night before and instead, they wanted us to leave the car after the inspection so they could order the vin specific part which would mean leaving our car dismantled at the dealer for a "few days". We didn't have another car available. I asked for a loaner vehicle; they said they couldn't help. I told them we needed our car and could not be without for the few days they required. I called corporate headquarters from the parking lot and she called back to the dealer and confirmed that the policy had been changed and there was nothing they could do. They didn't want to inspect the car and reassemble it so we could use it while they waited for the part. I told the service manager that i didn't feel safe in the car since shrapnel was in the airbags and he told me not to worry, no one had ever been injured. I am pretty angry about the entire matter. Bmw's compliance with this recall is a farce. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ORMOND BEACH, FL |
| VIN pattern | WBABS53472EXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |