| Issue ID | 938752 |
| Internal NHTSA # | 10473213 |
| Manufacurer | BMW OF NORTH AMERICA, LLC |
| Brand | BMW |
| Model | 328I |
| Model Year | 2007 |
| File date | 15/08/12 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | A copy of an email to bmw: i have been reasonably happy with my 2007 328i until the electronic locks failed. I could not get in my car except with a key. I couldn't open any door except the driver's door even from the inside! If i had an emergency both my passengers and i would have been trapped. When i looked online, i found that my problem was not at all unique many others have experienced the same issue with failing actuators. What troubles me is not the failure of a part (though i do expect better of bmw), but the fact that my family's safety was potentially compromised. More importantly, bmw has not addressed this issue with corrective parts and procedures so, i am told that if this happens again, i could still find myself trapped in my car after an accident. I expected better with the purchase of a bmw. I am profoundly disappointed that bmw does not think enough of its customer's safety to appropriately address and correct this issue so that there are always mechanical overrides of the electrical system. Perhaps you have decided, like ford did 40 years ago with the pinto, that the costs of settling a few wrongful death claims is cheaper than correcting a safety design defect. In lieu of a proactive action on your part, i have filed a complaint with the nhtsa. |
| Vehicle Mileage at Failure | 44500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | TUCSON, AZ |
| VIN pattern | WBAVA33557KXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |