| Issue ID | 909166 |
| Internal NHTSA # | 10449696 |
| Manufacurer | BMW OF NORTH AMERICA, LLC |
| Brand | BMW |
| Model | 3 SERIES |
| Model Year | 2004 |
| File date | 16/01/12 |
| Component | EXTERIOR LIGHTING |
| Product type code | VEHICLE |
| Description of the problem | The bi-xenon projector headlights on my car do not produce the focused light that they did when the car was purchased. Investigation has produced evidence that the plastic xenon reflector bowls have lost their reflective material and that the plastic reflector bowl is now deteriorated and brown. The pattern of where the reflective material has disappeared indicates that the vapor deposited reflective material has failed due to the heat generated by the headlight bulb. Other headlights in the bmw 3 series line have metal bowls and do not display the same problem. I've spoken to my bmw dealer and bmw of america and registered a complaint but received no assistance. If the projector bowls were available as replacement items i wouldn't be as un-happy unfortunately that's not the case and to rectify the problem it requires the customer to purchase headlight assemblies at around $1200. 00 per side. As i am an engineer by profession i would consider this a design defect due to a poor choice of material capabilities and/or material compatibilities. I consider this to be a safety issue due to the fact that this occurs over time leaving the owner operator with slow deterioration of light quality. I would appreciate your assistance in holding bmw responsible for the safety of their customers and others on the our highways. I had notice the reduced light quality but was blaming it on the condition of my headlight lenses. But after having my headlight lenses reconditioned the lighting condition continued. Leaving me to investigate and find that this is a common issue with other bmw 3 series automobiles. |
| Vehicle Mileage at Failure | 140000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SOUTH LYON, MI |
| VIN pattern | WBAEV53474KXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
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| DoT tire identifier | |
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| Location of tire code | |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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