| Issue ID | 1322481 |
| Internal NHTSA # | 10910699 |
| Manufacurer | BMW of North America, LLC |
| Brand | BMW |
| Model | 3 SERIES |
| Model Year | 2004 |
| File date | 29/09/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall. This complaint is due to the slow response of nalley bmw in decatur georgia to replace my airbag. I received my recall letter and immediately called the bmw dealer on sept 7th. I was told that parts were ordered and i would be called when they arrived. By sept 16th i had heard nothing and called again. Nalley said they had no record of my having ordered parts. I was transferred to the parts department where no one answered the phone. So i called bmw national customer relations. They said they would contact the dealer and have them get in touch with me directly. Nothing happened, so today visited the dealer personally to get the parts ordered. I was told it would take an additional two weeks to receive parts. This is unacceptible. My recall letter from bmw clearly states "we have the necessary parts to complete this recall," "please contact your authorized bmw center immediately to schedule an appointment to have this important free recall performed as soon as possible," and "... Metal fragments striking the driver or other passengers potentially resulting in serious injury or death." bmw has built cars with shrapnel grenades instead of airbags and now they don't care about fixing it. Bmw should not e allowed to sell another vehicle in the us until they have completed all of these critical recalls. |
| Vehicle Mileage at Failure | 112000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DECATUR, GA |
| VIN pattern | WBABD53434PXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 06/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |