Issue ID | 1526406 |
Internal NHTSA # | 11164738 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | AUDI |
Model | Q5 |
Model Year | 2018 |
File date | 02/01/19 |
Component | STRUCTURE:BODY |
Product type code | VEHICLE |
Description of the problem | On three occasions beginning in the spring of 2018, the tailgate has randomly opened with no command from the owners. Each time the car has been in our garage and we have been elsewhere. Each time the tailgate collided with the garage door when we opened the garage door was opened causing body damage. A quick google search shows that this is a recurring problem for the audi q5 and other models and that this problem has occurred outside on streets and roads as well as inside. The dealer said that audi has a provided the dealer with a technical bulletin to make software changes remedy this problem. However, even after the software changes, this problem has recurred. Audi has refused to pay for the body work. On the first occasion, i paid for the body work. On the second occasion, the dealer paid for the body work after audi refused to pay. The car is now going into the dealer for an extended period so that the dealer can work with audi engineers to hopefully solve this problem once and for all. If the tailgate opens on a highway and luggage falls out, someone could be hurt or killed. |
Vehicle Mileage at Failure | 20000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MADISON, WI |
VIN pattern | WA1BNAFY3J2XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 16/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |