| Issue ID | 1280253 |
| Internal NHTSA # | 10862593 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | AUDI |
| Model | Q5 |
| Model Year | 2012 |
| File date | 22/04/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall. I own a 2012 audi q5. I drive my 2 young children to school in my audi and have no other alternative mode of transportation. I feel incredibly nervous and in danger driving my children and myself in such an unsafe vehicle. Audi refuses to give me a loaner vehicle and has no time frame as to when repairs may be done. I contacted audi headquarters and my local dealer several times voicing my safety concern. I was told by both parties that each other were to blame for the lack of resolution. It's unbelievable to me, that audi, being an expensive luxury brand, would give me such a run around and have no protocol on how to handle this takata recall situation. It's shocking how blatantly audi has no regard for their customers safety. My husband's vehicle, acura tl 2012 had the same recall. Acura dealer instructed my husband to stop driving the car immediately and provided a loaner for concern of my husbands safety. Within 2 months, they fixed the vehicle and all is well. It was a painless experience he greatly appreciated. I expected the same fair treatment from audi being a premier luxury car brand. I don't understand why audi doesn't feel any obligation to ensure the safety of their customers. All i'm asking for is a safe vehicle to drive until they can repair my q5. It is a huge disappointment. I hope you can help remedy my desperate concern. Thank you. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MOUNT PROSPECT, IL |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |