| Issue ID | 1352298 |
| Internal NHTSA # | 10948103 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | AUDI |
| Model | Q5 |
| Model Year | 2011 |
| File date | 12/01/17 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I have been treated so badly that i will never buy another audi. The manager has terrible leadership of the dealership and my service experience was a absolute disaster. I have been a loyal customer since i purchased by q5 (never missed a service appointment and always did it at the dealership). The engine has leaked oil the entire time. 3 years ago audi replaced the pistons due to a design defect (they paid for it). 4 days before my regularly scheduled service appointment my engine died while driving it home from work through a residential neighborhood. I had a half-mile warning something was wrong when the engine started sputtering. If i did not have my foot on the gas, the engine would stall. When i got it into my driveway and turned it off it would not restart. After 4-5 attempts, the engine would not turnover. So i had to tow my car to the dealership for assessment. The next day they tell me engine car was worthless and that i must put in a new engine for $11,000. They said they have seen engines fail around 105,000. Mine has 107,000. I asked why they did not alert me to this risk as i would have brought the car in sooner. I argued back until they reduced the price to $6,300 for new engine on a 6 year old car, and they would offer me $8,500 to trade it in on a new one. I do not have $6,300 to do invest. Besides, the engine in the q5 has had issues since i purchased it as a pre-certified vehicle in 2011. I am a single mom, and i have had to rent a car on my own for the last 2 weeks, while the service department "assessed" the engine issue. Today i finally gave up and i arranged for my q5 to be towed to a salvage yard. If audi would have worked with me on alerting me to possible engine failure issue at 105,000 miles; suggested fixing my car sooner; offering me a loaner during this process; or a better trade in value -- i would have bought another audi. |
| Vehicle Mileage at Failure | 107000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PEPPER PIKE, OH |
| VIN pattern | WA1CFAFP5BAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |