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2011 Audi Q5 Engine Problems, Complaints and Defects

Issue ID	1352298
Internal NHTSA #	10948103
Manufacurer	Volkswagen Group of America, Inc.
Brand	AUDI
Model	Q5
Model Year	2011
File date	12/01/17
Component	ENGINE
Product type code	VEHICLE
Description of the problem	I have been treated so badly that i will never buy another audi. The manager has terrible leadership of the dealership and my service experience was a absolute disaster. I have been a loyal customer since i purchased by q5 (never missed a service appointment and always did it at the dealership). The engine has leaked oil the entire time. 3 years ago audi replaced the pistons due to a design defect (they paid for it). 4 days before my regularly scheduled service appointment my engine died while driving it home from work through a residential neighborhood. I had a half-mile warning something was wrong when the engine started sputtering. If i did not have my foot on the gas, the engine would stall. When i got it into my driveway and turned it off it would not restart. After 4-5 attempts, the engine would not turnover. So i had to tow my car to the dealership for assessment. The next day they tell me engine car was worthless and that i must put in a new engine for $11,000. They said they have seen engines fail around 105,000. Mine has 107,000. I asked why they did not alert me to this risk as i would have brought the car in sooner. I argued back until they reduced the price to $6,300 for new engine on a 6 year old car, and they would offer me $8,500 to trade it in on a new one. I do not have $6,300 to do invest. Besides, the engine in the q5 has had issues since i purchased it as a pre-certified vehicle in 2011. I am a single mom, and i have had to rent a car on my own for the last 2 weeks, while the service department "assessed" the engine issue. Today i finally gave up and i arranged for my q5 to be towed to a salvage yard. If audi would have worked with me on alerting me to possible engine failure issue at 105,000 miles; suggested fixing my car sooner; offering me a loaner during this process; or a better trade in value -- i would have bought another audi.
Vehicle Mileage at Failure	107000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	PEPPER PIKE, OH
VIN pattern	WA1CFAFP5BAXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	01/12/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	35
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1GCHC23648F181134 KMHD84LF2HU210293 WDB2093751F102215 TSMNZC72S00247693 W1V44760314112402 WBABT31030LR22158 WDD2120021A692264 SALEA7BU4L2033600 19UUA66258A042441 KMHPN81CP3U109932 JTHKD5BH0D2126106 Y6DT1311050253702

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2011 Audi Q5 Engine Problems, Complaints and Defects, Recalls and Failures

2011 Audi Q5 Engine Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?