| Issue ID | 1372403 |
| Internal NHTSA # | 10979704 |
| Manufacurer | Volkswagen Group of America, Inc. |
| Brand | AUDI |
| Model | Q5 |
| Model Year | 2009 |
| File date | 17/04/17 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall it has been over a year since i first requested that audi of bellevue handle my airbag recall. I called in march 2016 and was told they would have the parts "by the end of the year." i requested a loaner car until it was fixed and was transferred to a sales manager who did not take my call. I left a message explaining that my car spent 3 years in texas and i have a small child and was not comfortable driving my car with the recall. He never returned my call. I recently took my car in for regular service. When i made my appointment, i again requested the airbag be replaced and was told they still don't have the parts and, in fact nobody in the area had them. Our honda was fixed last june. I received another "urgent" recall notice in the mail this week, urging me to contact my dealership immediately. I called audi usa to explain the experience i just had and inquire further. I was told that they were hoping to get parts to my area by september (it is april) and that the decision to not make replacement parts available to my area was being directed by the nhtsa. I explained my concerns about the 3 years my car spent in texas and was told they would make a note on my vehicle, but the only advice i was given was to keep checking in with my dealership. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | RENTON, WA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| DoT tire identifier | |
| Tire size | |
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| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's ZIP code |