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2019 Volvo XC40 Unknown Or Other Problems, Complaints and Defects

Issue ID	1550513
Internal NHTSA #	11191970
Manufacurer	Volvo Car USA LLC
Brand	VOLVO
Model	XC40
Model Year	2019
File date	27/03/19
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	I have a new volvo xc40 with the semi-autonomous driver assist package that can steer and control the car. The system can shut off while driving on the highway (active mode) for 2 reason: 1. Driver takes hands off the steering wheel for more than 15-20 seconds 2. System cameras can not adequately capture the road lane because the lines disappear or become faint. In situation 1, after 15 seconds of no hands on the wheel, there is a dashboard warning, followed by a vibration of the steering wheel and finally as the system de-activates it gives an audible loud warning tone- very adequate precautions. In situation #2, where the system de-activates because of a failure to find the lane markers, there is no warning, tone or vibration as it shuts off. The only indication that semi-autonomous driving has ended is a dash light turning grey from green. It is extremely dangerous to have the system de-activate with no warning or tone. Even driving with hands passively on the wheel while the car is driving, it is very easy to veer off the road without knowing the system has shut itself off. I am baffled if there has not been a serious accident because of this lack of warning. All volvo needs to do is activate the warning tone whenever they system goes from on to off, regardless of the reason. I registered a complaint in the past with volvo, and was told it is the drivers responsibility to always have their hands on the wheel. Having your hands on the wheel as it suddenly veers off the road is not a safe situation! If going around a curve, it takes less than 1 second to be off the road and into a tree, guardrail or ditch. In the latest software update, my dealer thought this problem was addressed. However, it has not been fixed.
Vehicle Mileage at Failure	6000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	DOVER, MA
VIN pattern	YV4162XZ5K2XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	14/12/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	40
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

VF3WC8HR0BT074829 1GYS4JKJ8JR290343 WDD2130046L000243 8AC906657LE173034 1N4AL2AP0CN453034 JN1BZ34D78M703941 1GTU9EETXMZ206225 1M1AW07YXFM043941 1FTYR10U84PB01723 JTJHY00W1B4076738 7SAXCBE68NF358442 4S4BSBNC1G3264852

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2019 Volvo XC40 Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2019 Volvo XC40 Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?