2003 Volvo S80 Fuel System, Gasoline Delivery Fuel Pump Problems, Complaints and Defects, Recalls and Failures

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2003 Volvo S80 Fuel System, Gasoline Delivery Fuel Pump Problems, Complaints and Defects

 Issue ID649165
 Internal NHTSA #10206798
 ManufacurerVOLVO CARS OF N.A. LLC.
 BrandVOLVO
 ModelS80
 Model Year2003
 File date20/09/07
 ComponentFUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Product type codeVEHICLE
 Description of the problemAfter purchasing a volvo s80 in april 2003 from volvo north scottsdale, my wife (who drives the car) began experiencing a fuel injection problem. Each time the car was routinely serviced at volvo north scottsdale, she complained of the problem, but the dealer failed to repair it. After tiring of the deteriorating service quality at volvo north scottsdale, my wife began having the car serviced at powell volvo, to whom she continued to complain of the fuel injection problem. That dealer also failed to repair the problem. When the warranty expired, my wife had the vehicle serviced at an independent mechanic, swedish auto werks, to whom she also complained of the fuel injection problem. At this time, the car had been driven 35,990 miles. By this time, she was also experiencing an intermittent slow/long crank starting the car, which was thought to be due to a failing battery. She complained of this also to swedish auto werks. Swedish auto werks diagnosed the causes of the problem as not only a failing battery but also a cracked fuel pump hose nipple. In addition to a new battery, it installed a new fuel pump assembly at a cost of $821. 97. The car now runs very well. In a subsequent conversation with another volvo owner, my wife learned and has since confirmed that this fuel pump problem has been recurrent with the volvo s series since al least 2002-03 and that volvo knows of it. My wife also learned that there has been a "silent recall" prompted by this problem--i. E., if the problem is recognized by a volvo dealer, volvo will fix it at no cost to the owner. Neither volvo north scottsdale nor powell volvo identified the problem despite my wife's repeated complaints to them. By october 4, 2007 letter and attached copy of the repair invoice to volvo customer care center, i requested reimbursement. In reply, volvo denied my request, stating that there had been no recall. The date below is when the repair was made.
 Vehicle Mileage at Failure35990
Number of Occurences1
Source of the issueNHTSA WEB SITE
 City and StatePHOENIX, AZ
VIN pattern YV1TS92D731XXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?
 Was part original equipment?
No. of injured persons
No. of fatalities
 Date of purchase25/03/03
Was original owner?Y
Anti-lock brakesY
Cruise controlY
Number of cylinders6
Drive train typeRWD
Transmission typeAUTO
 Vehicle speed
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's nameVOLVO NORTH SCOTTSDALE
 Dealer's telephone number480-538-4400
 Dealer's cityPHOENIX
 Dealer's state codeAZ
 Dealer's ZIP code85054
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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