Issue ID | 1216349 |
Internal NHTSA # | 10761300 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | TIGUAN |
Model Year | 2011 |
File date | 28/08/15 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | At 67k miles, our 2011 vw tiguan suddenly wouldn't start. We'd had had no indication that anything was wrong, and our car had been well maintained. A vw mechanic said that the engine was probably shot. He told us it was a timing sequencing problem. With nearly $7,000 yet to pay off the car, we were not about to spend $8,500 on a rebuilt engine and service. I have read many complaints about the timing chain, plus documentation that there is a defective sprocket that was not properly hardened or heat treated, causing it to wear down & cause the timing chain to slip. I called vwgroup of america and someone said he'd contact the repair care mgt team, that they'd call the dealer, and that someone would call me back. After someone from vw spoke to the dealer, the mechanic suddenly knew that it was the sprocket and timing chain, and that only those & the cylinder head need to be replaced. Instead of $8,500, the repair would be about $4,000, and that vw had agreed to cover 65%. I returned a call from ken swantek and told him that i knew that vw'd had many complaints about this issue. His said: 1) you can |
Vehicle Mileage at Failure | 67000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SHIRLEY, MA |
VIN pattern | WVGAV7AX7BWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 09/10/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |