Issue ID | 1398881 |
Internal NHTSA # | 11014016 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | TIGUAN |
Model Year | 2011 |
File date | 06/08/17 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2011 volkswagen tiguan. While turning the vehicle, the contact heard a clicking noise in the steering column. Also, the horn, cruise control, and hands free phone service failed, and the air bag warning indicator illuminated. The vehicle was taken to darcars volkswagen silver spring (12511 prosperity dr, silver spring, md 20904, (301) 622-7000) where it was diagnosed that the clock spring was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures and stated that the warranty did not cover the repairs. No further assistance was offered. The contact referenced nhtsa campaign number: 15v483000 (air bags) and stated that the vehicle previously had a cover assembly placed over the clock spring, but the failure recurred. The approximate failure mileage was 106,000. |
Vehicle Mileage at Failure | 106000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | LAUREL, MD |
VIN pattern | WVGAV7AX2BWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 09/10/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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DoT tire identifier | |
Tire size | |
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Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
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Dealer's ZIP code |