Issue ID | 1402961 |
Internal NHTSA # | 11019415 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | TIGUAN |
Model Year | 2011 |
File date | 16/08/17 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Vw has recognized a defected part in the steering wheel clock spring. We took our vehicle to have the repair, dealership said that the previous owner had the vehicle repaired and a dust cover was put on 7/20/16. Well the dust cover has broke and the air bag light is on and horn is not working. Service department said it wasn't covered because of previous fix, mind you they said dust cover and not a new part. We called vw and they will not honor the repair for the defected part. The part was never replaced, just a band aid put on the problem. Vw said they only had to honor their repair for 1 year. How is this possible when they never really replaced the part????? The dust cover they previously put on snapped when i was turning into a parking spot, airbag light immediately came on. The part cost $348. 08 and $170. 00 in labor. |
Vehicle Mileage at Failure | 60000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | LEWES, DE |
VIN pattern | WVGBV7AX4BWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 09/10/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |