Issue ID | 1409518 |
Internal NHTSA # | 11025074 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | PASSAT |
Model Year | 2016 |
File date | 13/09/17 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | There is issue with hmi (radio) and instrument panel cluster. The screen goes freeze. This issue is sporadic, and i am concerned about safety of myself and family. I am afraid while driving suddenly instrument panel cluster ipc screen goes freeze not able to see what my vehicle speed is currently. Suddenly if i am not aware what speed i am driving, the control ability of car is less leaving myself and family in vulnerable situation. Another issue, hmi or radio does not backup camera view. It remains in its current screen and not able to figure out who is behind the car, leaving myself and anyone behind the car in vulnerable situation. I have captured the photo of the screen freeze in ipc and have the video of the radio where in it is not displaying the backside while i am r reverse gear. I am seeking help from the department as volkswagen has left my issue to be reproduced myself and then report to the dealership who is not trained in software issues. Moreover if next time the issue occurs, i am afraid if i would be in a situation to come and report to them and do not go into some serious concerns. This issues are happening mostly when the vehicle is in motion, backup camera can be observed sporadically while vehicle is stationary. Note: there is no way to upload the video, so just uploading the picture of one of the screen freeze instance. |
Vehicle Mileage at Failure | 6100 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NOVI, MI |
VIN pattern | 1VWBS7A37GCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 24/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |