Issue ID | 1652826 |
Internal NHTSA # | 11318517 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2013 |
File date | 13/03/20 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Regarding recall 19v866, the failed part, mechatronics unit, causes low transmission oil and clutch slippage both of which can cause damage to the vehicle transmission. I was told by vw customer care that my car would be safe to drive while waiting for the repair. Now, both my mechatronics unit and transmission have gone out. Vw refuses to provide me any specific details on the transmission failure. They say, "it's an internal failure", "its unrelated to the mechatronics", and "we can't tell you exactly what is wrong with your transmission". They have also said that they will not repair the mechatronics unit without me repairing the transmission because the mechatronics unit would be damaged by the now damaged transmission. The mechatronics system controls the transmission directly and has been mis programmed for the life of my vehicle. This incorrect programming has caused the mechatronics to cause physical damage to the clutch plates in the form of cracks. The cracks allow transmission oil to get trapped where it is not supposed to be and leave the transmission low on transmission oil, though there are no outward error codes until the car starts to have problems with shifting. That means my car has gone 162000 miles and the transmission has been low on transmission oil unbeknownst to me, the driver of the vehicle, for an unknown amount of time. Over 1000s of miles, it has likely damaged my transmission. Additionally, the damaged clutch plates can fail to engage or slip. This can also cause damage to the transmission. Not to mention that the clutch plates are directly connected to shifting, and if they are being physically damaged by the mis programming, i don |
Vehicle Mileage at Failure | 162000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | IDAHO FALLS, ID |
VIN pattern | 3VW637AJ8DMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |