Issue ID | 1274703 |
Internal NHTSA # | 10854347 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2013 |
File date | 07/04/16 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | While driving with a total of 26,415 miles, the manual transmission suddenly failed. Specifically, after stopping in front of my son's school on a city street to put car into reverse to parallel park, the stick shift would not go into gear. I was stuck in the roadway and had to solicit two men to push my car to the side of the road to await towing to the dealership under the 3 year warranty. Come to find out vw does not warranty the clutch except for the slave cylinder, and thus considers all other mechanical failure to be user wear and tear. I have noted many jetta owners on the internet complaining of the same problem with as few as 2930 miles driven. In 30 years of driving a manual transmission, the past 13 in vws, i have never had any clutch problems, issues, work or replacements. I am still waiting for them to officially "diagnose" the problem after agreeing to pay $500 to take out and examine the transmission, and bear that cost and all other parts/labor if they determine the cause is anything besides the slave cylinder. Yet my problem is not with the clutch but engaging the stick into gear and thus unlikely to be diagnosed as the slave cylinder. Clearly there is a history of shoddy or cheap clutch parts for which vw fails to take responsibility and instead shifts costs onto its customers claiming user wear and tear. After failing prey to the faulty sunroof problem in a prior 2003 gli and paying to fix it myself after eight years of dealer bandaids and missing the class action lawsuit, you would think i would have learned and bought something else. |
Vehicle Mileage at Failure | 26415 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | LONG BRANCH, NJ |
VIN pattern | 3VW5A7AJXDMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |