Issue ID | 1234996 |
Internal NHTSA # | 10787570 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2013 |
File date | 27/08/14 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | The vehicle would loose power while accelerating, this would happen randomly at any time or speed of driving when the the rpm would hit 4000, the car would love all power and then violently jolt as the power to the engine would kick back in. The volkswagen vehicle while sitting in traffic, at stop signs or red lights would loose power completely. I have taken the car to two different volkswagen dealerships to try and get the issue resolved and for the best part of 6 months one of the dealerships kept telling me the issue didn't exist purely because they couldn't replicate it enough to understand whats the issue was! I feared for my life sometimes driving it as it would cut out and loose power while i was crossing intersections or pulling across a busy free way, many times it happened with my children in the car! I eventually took it to another dealership when it got so bad i could replicate it every time i would drive the vehicle, they managed to resolved the issue for only a month before it started happening again! Not its starting to recreate the whole issues and more over and over again and now 1 year and 2 months later i'm back to taking back to the dealership to try and resolve issue they keep telling me they cant recreate, though they have fixed it temporally once before, so they must have idea on what the issue must be. I have got volkswagen corporate involved but i cant honestly say this is the worst experience i've ever had with customer service and a product, the product which in this case is a car clearly has a defect and volkswagen are doing absolutely nothing to help me resolve this, i feel as though volkswagen do not even believe i have issue with this car, for two years an 2 months i've had a car thats spent half of its life with issues and in and out the dealership! All i wish to have is a safe car to drive for my family and i, |
Vehicle Mileage at Failure | 0 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ALBUQUERQUE, NM |
VIN pattern | 3VWDX7AJ3DMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |