Issue ID | 1202212 |
Internal NHTSA # | 10736028 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2013 |
File date | 06/07/15 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | While driving in my neighborhood i drove away from a stop sign and lost engine power. I pulled over and saw my glow plug light on and the check engine light on. I put the car in park and turned it off and then tried restarting it. No luck. I had the vehicle towed to the closest vw dealer in my area and the next day was told my high pressure fuel pump had failed and before they would fix the issue a fuel sample would have to be tested. I asked why and they said there has been issues with misfueling with unleaded gasoline and they said they believed i did not misfuel my car but were following vw's new service protocol. It has been 16 days and i was told they sent my fuel sample to the wrong place and it never made it to the "independent" lab. So now i wait and the car has not been touched. My vehicle ran normally until the complete failure of the hpfp and my car is under the new car warranty still. I should not have to be dealing with this and be told if the diesel is not up to specs that i responsible for the guestimated $7,000 bill. There are so many cases of this issue and even the dealer admitted the car is not designed for the quality of fuel we have in the u. S. And it makes me concerned that car should not be produced if it cannot handle our fuel, roads, emissions testing, etc.. I am absolutely frustrated, upset, and do not trust the service by the dealership any longer and do not event want to own my car anymore. I will never buy another vw again. |
Vehicle Mileage at Failure | 27000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | DARIEN, IL |
VIN pattern | 3VWPL7AJXDMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 28/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |