Issue ID | 1655169 |
Internal NHTSA # | 11320202 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | VOLKSWAGEN |
Model | JETTA |
Model Year | 2013 |
File date | 18/12/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | My 2013 vw jetta hybrid has 68000 miles on it and it keeps stalling while driving. Multiple times it stopped on freeway. There is a recall from vw and reason for recall is mechatronics unit failure. The failure of mechatronics unit causes low transmission oil and clutch slippage both of which can cause damage to the vehicle transmission. Vw service says there is some internal oil leak and problem is not of mechatronic unit and i have to pay for replacing transmission. Iam not provided with any specific details on the transmission failure. They say, "it's an internal failure", "its unrelated to the mechatronics", and "there are cracks on transmission". They have also said that they will not repair the mechatronics unit without me replacing the transmission because the mechatronics unit would have been damaged because of damaged transmission. There are so many problems with my vw. Vw service is not giving clear picture. When there is recall and my vehicle vin shows that it has mechatronic recall why iam asked to pay for transmission? Vw service is refusing to repair my vehicle for the recall mechatronic unit and they ask me to pay for replacing the transmission. |
Vehicle Mileage at Failure | 67000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SUWANEE, GA |
VIN pattern | 3VW637AJ4DMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 50 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |