2013 Volkswagen JETTA Electrical System Problems, Complaints and Defects, Recalls and Failures

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2013 Volkswagen JETTA Electrical System Problems, Complaints and Defects

 Issue ID1464086
 Internal NHTSA #11091114
 ManufacurerVolkswagen Group of America, Inc.
 Model Year2013
 File date30/06/16
Product type codeVEHICLE
 Description of the problemAfter my volkswagen 3 years 36k warranty was over i started having problems removing my key from the ignition. I had mentioned it to the service advisor who stated that my warranty was already lapsed and i would be responsible for the repair. In april 2018, i received a notice from volkswagen of an extended warranty on the steering column lock housing may develop a problem of hard to remove the key or not being able to remove it all. This is the exact problem that i have been having since the manufactures warranty expired in june of 2016. In the attached letter it states that the warranty extension extended to address this problem was for 10 years or 100k whichever comes first. I currently have about 104k on my vehicle, but none the less took it into volkswagen of the woodlands in texas to have it diagnosed for this defective steering housing on 04/28/2018. I was advised that the steering housing was in fact defective by the technician at this dealership. I was unable to get resolution from volkswagen customer service and contacted kathrene fox at vw executive office to see if volkswagen would cover this defective part since i was 4k over there 100k extended part warranty which should be a safety recall not a extended warranty as outlined in there letter. I was told by ms. Fox that vw could not cover the steering housing which is without doubt a safety hazard because i was not a loyal customer and i was over there warranty extension for this defective steering column housing by 4k. I am willing to assist you in your investigation in any way to resolve this safety issue that involves numerous vehicle. Thank you
 Vehicle Mileage at Failure40000
Number of Occurences
Source of the issueNHTSA WEB SITE
 City and StateMONTGOMERY, TX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?N
 Was part original equipment?
No. of injured persons
No. of fatalities
 Date of purchase02/07/22
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders
Drive train type
Transmission type
 Vehicle speed
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.



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