Issue ID | 1180495 |
Internal NHTSA # | 10714252 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | TUNDRA |
Model Year | 2002 |
File date | 15/10/14 |
Component | SUSPENSION |
Product type code | VEHICLE |
Description of the problem | While traveling on a city road at about 25 mph, the right front wheel came off. I was towed to my mechanic for repair. Both the tow driver and my mechanic told me they had seen this previously in toyota tundra's. I later found that there was a recall (ssc 50 j) and, after email correspondence with toyota and dealership approval of the workmanship performed by my mechanic, applied for a refund of my expenses. When i was denied the first time, the service manager at hollywood toyota said that he would resubmit by fax, saying that he saw nothing more that the office could want and that he had submitted the toyota service order for his inspection of my truck, a service order which the office claimed they did not have. The claim was denied again, this time because i had no records of maintenance on or inspection of the faulty ball joints. (there is no way to maintain the ball joints, and there is no way to inspect them, as they are inside a rubber boot.) the denial also stated that my mechanic's invoice was missing detail, although did not state what detail was missing, even upon written request. Hollywood toyota's service manager said the detail on my invoice was greater than toyota itself provides and called someone up the line to find out what the issue was. He called more than once. No response. And, when there was no answer after two weeks, called again. Nothing. Note: if there is a way to attach, i would like to attach the full complaint i have written up and will be mailing to your offices. |
Vehicle Mileage at Failure | 153340 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | LOS ANGELES, CA |
VIN pattern | 5TBJN32162SXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/04/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | RWD |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | HOLLYWOOD TOYOTA |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |