Issue ID | 1394807 |
Internal NHTSA # | 11010699 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | TACOMA |
Model Year | 2016 |
File date | 25/06/17 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Received recall notice 17v285000 for rear differential leak. I took the truck to the dealership with less than 9k miles and the truck had the dreaded leak. Dealership grounded the vehicle. It has been over a month and 4 check ins with the dealer and no eta for fix. Called customer service and they cannot give a time for a fix. They have provided a rental vehicle, first a dodge truck since i had obligations, they provided that for 2 weeks then requested i get a car. I agreed but now it is time for vacation and need a truck again. Called customer service to explain frustration with delay the gave me a case number 1707241363 and stated since i was requesting an immediate fix or for them to purchase a case manager would have to call me within 24 hours. Case manager did not call within 24 hours but did receive a call from the dealership that enterprise had no trucks at this time but as soon as one was available they would provide me with a truck. I called back to customer service and was connected to case manager [xxx] who said, "did the dealership call you? " i explained yes but there must be some confusion. I want my truck back fixed or for them to purchase truck back. She got very loud and unprofessional and stated. " it is a recall and we are only providing loaners and no buybacks". This has made the situation worse and i explained that there are other issues that have been reported to the dealer as well such as transmission not going into gear and squeaky leaf springs. I let them know that i thought toyota would have had a better plan in place to have the parts available and the length of wait time is unacceptable. Perhaps a class action law suit needs to start now. I had to ask 4 times for her managers name and she finally said she would call me within 1 business day and her name is [xxx]. This is my first new vehicle for me and not a good feeling. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 8700 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | MIDLOTHIAN, VA |
VIN pattern | 3TMCZ5AN2GMXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 01/07/22 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | AWD |
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Was defective tire repaired? | |
Date of manufacture | |
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