Issue ID | 1667094 |
Internal NHTSA # | 11328832 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | CAMRY |
Model Year | 2020 |
File date | 20/05/20 |
Component | STRUCTURE:BODY |
Product type code | VEHICLE |
Description of the problem | The day was partly cloudy. The location was maryland. The vehicle was a new 2020 toyota camry se 4door. While driving with my sunroof exterior flat glass and interior door assembly both completely closed, my daughter and i suddenly heard a boom explosion. While driving trying to safely exit, huge black chunks were flying behind us, that was later identified as broken sunroof glass flying behind us hitting the vehicles traveling behind us. We pulled over and got out of the car. We discovered that my vehicle's sunroof had exploded. Instead of the remaining broken sunroof glass edges exhibiting a concave downward appearance, the remaining shattered glass exhibited a convex outward appearance indicating an explosion had occurred. Took the vehicle to a local maryland toyota dealer for help and was told because the vehicle wasn't purchased from their dealership they couldn't help me. Hence the oem glass replacement costs were covered by my auto insurance, with a $500 deductible. A few days later after i returning home, the new oem glass and sunroof assembly began to screech and crackled as if it was coming apart. The toyota dealership where i purchased my vehicle renigged on their promise to make my sunroof assembly new again at no costs since the vehicle was still under warranty. Now i deal with a crackling and squeaking sunroof assembly that makes me fearful of the sunroof exploding again. Note: the purchasing dealership failed to comply with my auto sunroof glass and assembly that was still under warranty and refund my auto insurer and me as they had promised. Had difficulty uploading photos (5) |
Vehicle Mileage at Failure | 500 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | WINSTON SALEM, NC |
VIN pattern | 4T1G11AK2LUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 16/03/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |